Terms

ORDER TIMELINE
All products are handmade for you ; Soaps take 6 weeks and 3 days and are fully cured before being listed for sale. Lotion, Facial serums, Moisturizers, Cleanser, Toners made to order, take 2 to 3 days, and are crafted, after you order them, then loving packed and sent on their way.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
 
Made to Order vs. Pre-Made
Listings will state, if a product is pre-made (Soaps) and ready to ship, or if the product is handmade to order. (Lotions, Serums, Moisturizer, Cleanser, Toner).
Both are handmade but the pre-made is shipment ready while the made-to-order products take 2 to 3 days to be created for you.
 
Look for the following image if a product is ready for shipment immediately: ready to deliver box
 
HANDMADE DISCLAIMER
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.

Custom orders
We always love creating new products from scratch, if you have a great idea for a new product, just let us know.
Custom orders can have a lengthier processing time.
Ask us for details.
 
SHIPPING
We ship through the The United States Postal Service, and do our best to ensure you get the best rates. We hate overpaying for shipping too and will refund overcharges of one dollar or more automatically.
International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through USPS.
 
Evergreen Soapwerx is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
 
Cost calculations
We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
* We charge a low, flat shipping rate to be fair to all customers.
* We offer free shipping for orders over $90.00 (in the U.S.) with the discount code 90+
Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2 to 3 days to be handmade.
 
RETURNS
We want you to be happy and always receive the best product for you. If your order is not right, let us know right away. We’ll do our best to make it right, as quickly as possible.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
 
Personalized and/or customized goods cannot be returned.  If the product arrives defective, smashed, broken, etc. contact us Immediately.